Shipping Policy

Processing time

Orders are dispatched within 2 business days after payment is confirmed.

Shipping methods & times

• UPS Worldwide Express: 3–7 business days, door-to-door, fully tracked.
• UPS Worldwide Expedited: 5–10 business days.
• DHL Express: 4–8 business days.
• Sea freight: 25–45 days, for bulk and dealer orders.

Customs, duties & taxes

Prices do not include import duties, VAT or clearance fees. These are charged by your country's customs authority and are the buyer's responsibility. We supply all export documents: commercial invoice, packing list and bill of lading (sea freight).

Lithium battery shipping

Batteries are shipped in compliance with UN38.3 and IATA/IMDG dangerous goods rules. Some destinations require batteries to travel by sea; we will advise you before dispatch.

Damaged or lost shipments

Please inspect your crate on delivery and note any visible damage on the courier's delivery receipt. Send us photos within 48 hours and we will file the claim and arrange replacement parts.