10 Years of E-Bike Expertise | Worldwide Shipping with UPS

Returns & Refunds

Last updated: 2026-11-08 · Your Company Ltd

Cancellations

You can cancel for a full refund any time before your order ships.

Returns

Unused vehicles in their original packaging may be returned within 14 days of delivery. Return shipping costs and any non-refundable duties are paid by the buyer unless the item arrived faulty or not as described.

Faulty or incorrect items

If your item arrives faulty, damaged or different from what you ordered, contact us within 7 days. We will repair, replace the part, or refund you, at no cost to you.

How refunds are paid

Refunds go back to the original payment method: card and PayPal within 5–10 business days, bank transfer to the sending account, crypto in the same coin at the value paid (USD equivalent).

Questions about this policy? Contact us or read our FAQ.