Frequently asked questions

We ship worldwide. UPS Express and Expedited deliver door-to-door to 200+ countries; sea freight is available for bulk and dealer orders. If your country is not listed at checkout, contact us for a quote.

UPS Worldwide Express: 3–7 business days. UPS Expedited: 5–10 business days. DHL Express: 4–8 business days. Sea freight: 25–45 days port-to-port plus local clearance. Dispatch happens within 2 business days of payment confirmation.

Prices exclude import duties, VAT and local clearance fees, which are set by your country's customs authority and paid by the buyer on arrival. We provide a commercial invoice, packing list and, for sea freight, a bill of lading so clearance is straightforward. Ask us for an estimate before ordering.

Once your order ships you receive a tracking number. You can also check status any time on our Track Order page using your order number and e-mail.

Bikes ship about 90% assembled in a reinforced crate. You typically fit the handlebar, front wheel and mirrors. Tools and an assembly guide are included, and we can video-call to help.

All chargers accept 100–240V AC, 50/60Hz, so they work on mains power in Africa, Europe, Asia and the Americas. We include the correct plug for your country; tell us in the order comments if you need a specific type.

A full charge takes 6–8 hours on the standard charger (fast chargers 3–4 hours where available). A full charge uses roughly 2–4 kWh, typically a small fraction of the cost of fuel for the same distance.

Our lithium batteries are rated for 1,000+ full charge cycles while keeping about 80% capacity. Avoid storing the battery fully empty, and keep it out of extreme heat to maximise its life.

Yes. Most models support removable batteries, and spare batteries can be ordered separately so you can swap and keep riding.

Frame: 2 years. Motor and controller: 1 year. Battery: 1 year or 1,000 cycles. Wear parts such as tyres, brake pads and bulbs are not covered. See our Warranty Policy for full details.

Contact us with your order number, a description, and photos or a short video of the issue. We diagnose remotely and ship the replacement part, usually within 5 business days. For fleet and dealer customers we can supply a spare-parts kit in advance.

Yes. We stock tyres, brake pads, controllers, chargers, lights, mirrors and batteries for every model we sell. Browse Parts & Accessories or message us with your model.

Visa, Mastercard, Amex, Apple Pay and Google Pay (via Stripe), PayPal, bank transfer (SWIFT), Bitcoin via BTCPay Server, and USDT, USDC, ETH and other crypto. Card and PayPal payments include buyer protection.

Your order is confirmed as soon as your payment is received. Card, PayPal and crypto confirm automatically; bank transfers are confirmed once the funds reach our account, usually in 1–3 business days.

Yes. We supply dealers, delivery companies and fleets with tiered pricing from 5 units. Contact us with the models and quantities you need.